Microsoft Library
Microsoft Library is an internal tool for checking out books, audio materials, and courseware by full-time employees, contingent staff and employees of partner companies. The library materials range from business, data science, cloud computing, leadership, machine learning, growth mindset, etc. A total of four locations exist around the world with the main library in Redmond campus.
PLANNING & SCOPING
Our primary goal was to understand the end users and business needs. Business owner, UX PM, and the designer defined the timeline for design and user studies.
END USER INSIGHTS & IDEATION
Collaborate with the business owner and a UX PM produced insights that translated concepts and addressed user behaviors and motivations.
VISION & STRATEGY
Create frameworks, work with UX PM with user stories and prototypes to share the design vision with the business owner and engineer. Once the green light is a go, the user studies begin.
EXECUTION & VALIDATION
Together we create wireframes and validate with our business partner to ensure we are fulfilling the business requirements. Before we begin the study, we need to choose a research methodology and a clear idea about what we want to learn.
CHALLENGE
The challenge of MS Library that it is overwhelming and not user-friendly. Furthermore, the site has been created in SharePoint, and it has limitations on what you can and cannot do. There are inconsistencies on information/summary on books, way too many clicks for users, and the site is not following corporate guidelines.
Home page
Top Navigation
Books & E-Books
Blog for MS Library Tools and Service Training
REDESIGN GOALS
The design goals were to interview the end user to see how they would go about using the site and track the time it took them to complete the task from the end to end. Furthermore, we wanted to ensure that we were holistically viewing the problem and correctly prioritize the various goals such as people recommendations, waiting lists, and usability.
BUSINESS
Driving users to the website with good user experience is the primary goal of MSLibrary. The site should be simple, intuitive and focus on relevant contents.
USABILITY
Create a better browsing experience that allows users to navigate efficiently, ease of use and show relevant information.
Persona
This application targets two types of users and they are the primary users of this tool. The following personas helped us to redesign and prioritize users needs and goals.
Frank Lane
I am not able to get to this book "Adapt by Tim Harford" Can you guys please help? Thanks.
Jack Fredat
Can I renew this book online?
Rosa Cruisy
Hi, I have requested for a book in MSLIbrary and I have been waiting list since then (Sept 25th and it is Oct 10th). Is there anyway to know when I can expect the book?
Jane Clock
Like it seems to happen for many others, access to Economist information is broken for me. I used the info that mslibrary gave regarding how to access, but I still cannot access any articles!
usability
We interviewed a variety of users to understand their behavior/process to gain insight into their thoughts, feelings and pain points. This research helped us understand user behavior on the site and create content that makes the most sense to the users.
Information architecture
Navigation is unclear, overwhelming and information architecture makes the users frustrated. Furthermore, there are so many links on any given page, and they do not know where to proceed. For first-time users, they find it is intimidating, overwhelming and frustrating.
Design decisions & goals
Create a site that is less intimidating, organize information in an easily digestible manner and create a site in a grid format that allows flexibility for different types of data and applied to other pages on the site.
Prototyping E-books & Books
Style Guide
Responsive Grid
Brand Colors exploration
wireframes
Landing Page
Search Page
E-Books Summary Page
Top Navigation
Advance Search Page
Product Details Page