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Axis To Go (ATG)

Axis To Go is an internal Microsoft Corporation application for roughly 8,000 users. This "Labor Time Entries" is used by dispatched Premier Field Engineer (PFE) to enable the mobile workforce engagement. Furthermore, enhancing overall efficiency, productivity and collaboration, while improving reporting proficiency.

Duration

6 weeks

ROLE

Lead designer, data analysis, wireframe, prototyping, research and visual design.

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CHALLENGE

The application was only built on the Windows Phone and is now outdated, slow, cumbersome and the majority of end users is on iOS or Android devices. Furthermore, the app has severe usability problems that make it challenging for users to achieve tasks quickly and efficiently.

Old version of Axis To Go app on Windows Phone (On the left)

REDESIGN GOALS

The redesign goals were to give the end users an efficient way of completing their tasks promptly, launch on Android/iOS platforms, and improve the look and feel without a significant learning curve.

BUSINESS

Dispatchers must submit time of work at the beginning and end of their shift using the application. They must also use the app to update and submit their vacation time, or on-call availability.

USABILITY

The objective was to improve the application experience on the navigation information efficiency and ease of use.

Interviews & Survey

In order to understand the problem scope and pain points of the Premier Field Engineer, we created an online survey and seven interviews. There were about 22 respondents out of 30.

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field engineer

LIKE - “I enjoyed the application when I had it on my Windows Phone, and it was convenient when I was traveling and enter my labor time at the last minute.”

DISLIKE - “The application is only on Windows Phone, and on top of that I have my own phone plus the laptop to carry on my business trip. On the other hand, the application is not intuitive or user-friendly to those that are a first or second-time user.”

Axis To Go - Dispatched Flow

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sketched Wireframes

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Axis To Go

Creating quick wireframes concept sketches enables me to show a critical user flow during a brainstorm of main features without expending additional resource.

Style guide

With Axis To Go, we utilized Google mobile style guide, follow about 80% to 90% of it and the rest we implemented some modifications to fit the needs for the end user.

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Labor Entries wireframes

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Engaged wireframes

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Axis to go - end result of Analytics Overview

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Dispatched process

Every dispatched, user much enter their time in “Scorecard Labor”

takeaways

The redesign of the Axis To Go app new to iOS and Android platforms has had a positive impact on the labor entering. However, the positive rating of the app has not significantly decreased as a result, meaning that new users that have switched from the Window’s mobile phone to other mobile platforms has not affected the learning curve.