The Microsoft Store communicates a choice, value, service, and confidence. The store's primary objective is to inspire shoppers with unmatched services. The concept aims to give a higher level of customer satisfaction by store associates while also employing technical advisers to assist customers with questions and issues. The POS plays a big part in helping store associates make the right transaction, schedule a class or store event, and for stocking inventory.
PLANNING & SCOPING
We set out to create a framework around Xbox's style guide with user stories and prototype wireframes to share with business as well as engineers.
Point Of Sales (POS) site architecture
Identifying usability issues
The existing third-party POS was inefficient to handling inventory, scheduling, complex transaction, shipping and receiving. There were also compatibility issues with our multiple data systems.
User Voices
The goals of this application were determined by two types of primary users of this tool. The personas below helped us to redesign and prioritize their individual needs and use.
Nathalie Vensan - Account Executive
“Why do I have to enter my employee ID every single time you go to ring a new customer, even when you haven't stepped away from the register for more than 10 minutes.”
Bruce Devince - Account Executive
“When entering multiple transactions, the system took between 10-15 minutes per customer. We are losing customers because they do not want to wait.”
Style guide
wireframes
Add Product(s) to Cart
Look Up/Associate Customer to Tran/add new Customer
This project has been a rewarding experience with lots of positive insight. Interviewing users and hearing their feedback on the pros & cons first hand was very valuable. The project timeline was aggressive unfortunately, and the business reprioritization put the plan on hold indefinitely.
